Custom Liquid
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Frequently Asked Questions
Purchases and Orders
How can I place an order on Fathers?
You can purchase directly from our website by selecting the desired model and following the guided procedure. We're available via WhatsApp for any questions you may have.
Can I change or cancel an order?
Please contact us promptly; we will do our best to accommodate your request before shipping.
Is it possible to place orders by telephone?
Currently, orders are placed exclusively online to ensure maximum security and traceability, but contact us for guidance on the best purchasing solution.
Payments
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express, UnionPay), PayPal, Klarna.
Are payments secure?
Yes, we use SSL security protocols to protect your data.
Can I pay in installments?
We offer installment payment options through selected financial partners (PayPal, Klarna).
Delivery
What are the shipping times?
Shipments to Italy take 2-5 business days. International shipments vary depending on the destination.
Do you ship internationally?
Yes, we ship worldwide. There are no additional costs, and delivery times depend on the destination country.
Can I track my order?
Yes, you will receive a tracking code as soon as your order is processed.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery, as long as the watch is in its original condition.
How can I request a return?
Contact us via the contact form, email, or WhatsApp to initiate the return process.
When will I receive my refund?
Once the product has been received and verified, the refund will be processed within 7 working days.
Warranty and Assistance
Do Fathers watches have a warranty?
Yes, all our watches are covered by a 5-year warranty (" the Fathers Promise ").
What does the warranty cover?
The Fathers Promise warranty covers manufacturing defects and mechanical malfunctions for 5 years from the date of purchase. It does not cover accidental damage, misuse, normal wear and tear, theft, or unauthorized interventions. If needed, the Pick-up & Return service arranges collection, technical inspection, and redelivery.
How can I request assistance?
Contact us with the details of the issue and proof of purchase; we'll guide you through the support process.
Product & Choice
What does “Swiss Made” mean, and how is it different from just a “Swiss” watch?
“Swiss Made” is a legally regulated certification: it requires a Swiss movement, assembly and technical inspection in Switzerland, and at least 60% of production costs incurred in Switzerland. A watch described generically as “Swiss” does not guarantee these requirements. Fathers watches are designed in Naples and assembled in Switzerland, with a Swiss Made automatic movement (e.g. Sellita SW200-1).
Diver or GMT: which Fathers should I choose?
The Diver (Horizon line) is a 40 mm automatic, water resistant to 200 m/20 ATM with a rotating bezel: perfect for everyday and sporty wear. The GMT (Globetrotter line) adds an always-readable second time zone and a 24-hour bezel, designed for travellers. Both feature a Swiss Made automatic movement, a 316L steel case and sapphire crystal.
Is it worth buying from a microbrand like Fathers?
A microbrand offers high-end watchmaking specs — Swiss Made movement, 316L steel, sapphire crystal, 200 m water resistance — at a more accessible price than the big maisons, because it avoids the huge marketing and distribution costs. Fathers also adds an EU registered design, a 5-year warranty with Pick-up & Return service, and free shipping.
General Information
Where are Fathers watches produced?
Our watches are designed in Naples and assembled in Switzerland by one of our selected partners who takes care of all the necessary procedures for the Swiss Made certification.
Can I personalize my watch?
We do not offer custom engraving services upon request, except on special occasions promoted by the company.
How can I contact you?
You can write to us using the contact form on the website, send us an email, or WhatsApp us at +39 349 872 3375.